Support

Support

For general questions on how to set up or use our products, please check out the Help for the program you are using. If you have a technical problem, please check the FAQ Lists first. There you will find answers to most of the common questions we get asked. Remember 90% of all support questions we receive are the same, and the answer is probably already on our web site just a few clicks away.

If you still have questions, comments or bug reports, please send an e-mail message to support@aulux.com. Please give us the the message contain following info:

Product's name
Product's version (see the "About" dialog)
Operating System version
Description of the problem (as much detail as possible so we can duplicate the problem)

If you have any comments or suggestions for future releases, please don't hesitate to e-mail us.



Frequently Asked Questions

Answers

Q. What payment options are available?

A. Accept payments through Visa, Mastercard®, American Express®, Discover®, PayPal™, check, money order, and purchase order. Payments are accepted in five major currencies in addition to the US Dollar.
[Back]

Q. What currencies do you accept?

A. You can buy our products in the following currencies:
US Dollar, Euro, UK Pound Sterling, Canada Dollar, Australia Dollar, Japan Yen. [Back]

Q. How can I place an order?

A. Go to our purchase page, click on the 'Buy Now' button corresponding to the product you wish to purchase. Fill out all personal information fields in the order form. Please make sure that e-mail address you type is correct, because all important information regarding your order, your receipt, and your registration code will be sent to this e-mail address.
[Back]

Q. What will happen after I place my order?

A. Once your order has been processed successfully, we will send you an email immediately with your registration number. This may take from a few minutes to an hour in most cases. Follow the instructions in your email to convert your product to a full version.
Please make sure that you are not blocking emails from aulux.com and fastspring.com.
[Back]

Q. When will I receive my product?

A. After your order has been processed successfully, we will send you an email immediately with your registration number. This may take from a few minutes to an hour in most cases.

If you have ordered a CD-ROM in your purchase:
If you have ordered a CD-ROM in your purchase, please expect to receive it within 2 weeks. But you still can convert your software to full version using the registration code you will receive in your email.
[Back]

Q. How do I get any special discounts?

A. We offer multiple license purchase discounts all the time. You can see the details in the order page. In addition to that, we offer discounts time to time. If a discount is offered at any time, we put that information in our website.
[Back]

Q. How will the charge appear on my credit card /debit card statement?

A. We process all orders via Fastspring.com!. Your credit statement will show a charge from "FS* fsprg.com".
[Back]

Q. Can I get the product on a CD-ROM?

A. Absolutely! Products in a CD-ROM is optional for some extra charge. You can select "Yes" to CD-ROM option in the order form, and we will send the CD within a few day's time. You still can convert your downloaded copy to full version using the registration code. If you have NOT opted for CD-Delivery option, you will NOT receive any boxed product for the purchase. In that case it will be a download-only purchase.
[Back]

Q. When will I receive my CD-ROM on Demand?

A. If you have opted for CD-Delivery, we will send the CD within a week's time, so please expect to receive it within 2 weeks.
[Back]

Q. What will I receive if the product is delivered by e-mail?

A. Once your order has been processed successfully, we will send you an email immediately with your registration number. This may take from a few minutes to an hour in most cases. This email will contain detail instructions on how to convert your product to a full version. You will also receive user guide documentation, extra graphics and templates for some products. Please make sure that you are not blocking emails from order@aulux.com, mailer@fastspring.com.
[Back]

Q. How secure is my online order?

A. Thanks to SSL(Secure Socket Layer) technology, you can be rest assured that your online order is totally safe. Your order will be processed by SSL. Your order process is protected via a secure connection so that the data sent by you can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted(means jumbled-up using extremely complicated mathematical formula) using the SSL protocol. That way no 3rd party can view your credit card numbers, addresses or any information you send us.
[Back]

Q. Will my personal data be shared with any third parties?

A. Privacy of individual visitor data is very important to us. Any information you submit through our web sites will be held in the strictest confidence. We will not release your e-mail address or any other personal information to any third parties without your consent.

Privacy of Visitor Information
Privacy of individual visitor data is very important to us. Any information you submit through our web sites will be held in the strictest confidence. We will not release your e-mail address or any other personal information to any third parties without your consent.

Internet Privacy
We do not collect any personal information when you visit our website. Any information collected in our website are very generic information like browser used, Operating system use, visit date etc. and these are for our site visit analysis only. Our software applications do not collect or transmit any personal information about you.

Private & Secure Transaction
When you buy our products, any information including credit card info that you submit are totally encrypted (jumbled-up) while sending via internet. So no one else could see the information and thus the transaction remains highly secure. All the information that we gather are strictly confidential, and are not released to any third parties. We believe that online ordering (with secure site) is safer than giving your card number to a telephone operator, or handing over to a waiter in a restaurant.
[Back]

Q. I lost my registration code. Can you help?

A. Sure!! Please go to Contact page to submit your request. You must enter the email address you used while buying the product, and tell us which product you purchased. We will verify your information with our records and resend the registration code to you.
[Back]

Q. My registration code does not work. What should I do?

While entering your registration code, please check the following:
1. Make sure that you are not treating tracking id or order id as the registration code.
2. Enter the registration code exactly as it appears. It is advisable to copy and paste from your email.
[Back]

Q. I have a system crash? How do I reinstall/register?

A. If you have a systems crash, you can reinstall it and apply the same registration code given to you. If you have already saved a copy of the setup file, just install it from there or go to our products page and download it. After the installation apply the registration code. If you have lost your registration code, please go to Contact page to submit your request. You must enter the email address you used while buying the product, and tell us which product you purchased. We will verify your information with our records and resend the registration code to you.
[Back]

Q. How do I get a copy of my registration code?

A. Please go to Contact page to submit your request. You must enter the email address you used while buying the product, and tell us which product you purchased. We will verify your information with our records and resend the license key to you.
[Back]